Shipping policy

Shipping Policy

Thank you for shopping at AWL Wool Clothing Shop. We take care of every wool garment with attention to detail, and we believe in clear, honest shipping policies.

A. Processing & Dispatch

  • Orders are processed within 5 business days (weekends and federal holidays excluded).

  • Processing includes quality check, moisture‑proof packing, and carrier handover. Orders cannot be changed or canceled once in process.

  • During sales events, processing may extend – we will notify you via email (merx8685@outlook.com) in advance.

B. Shipping Coverage & Delivery Time

  • We ship only within the U.S. (including contiguous states, Alaska, Hawaii, and U.S. territories). No international shipping.

  • Shipping fees are calculated at checkout based on your address and selected carrier – fully transparent.

  • Estimated delivery: 3‑7 business days after dispatch (remote areas may take longer). Actual timing depends on the carrier.

C. Special Packaging (for Wool Products)

  • Moisture‑proof sealed bags + reinforced rigid cardboard boxes for double protection against dampness and compression.

  • “Fragile” and “Handle with Care” labels are placed on all boxes to remind carriers to exercise caution.

D. Tracking & Insurance

  • A tracking number will be emailed to you upon dispatch for real‑time updates.

  • Every order includes basic shipping insurance by default. If lost or damaged, we will help you file a claim, but we require signed‑for photos or an official loss report from the carrier.

E. Address & Receiving Instructions

  • Please confirm your address at checkout. For changes, email us within 24 hours – late requests may not be accommodated.

  • Any extra shipping or return fees caused by incorrect addresses are the customer’s responsibility.

  • Inspect the package upon arrival. If the outer box is damaged or the product is compromised, take photos, refuse delivery if possible, or contact us immediately.

F. Exception Handling

  • Delay: If not received after 10 business days beyond the estimated delivery date, email us and we will start a trace.

  • Loss/Damage: Keep all packaging materials and submit photos + order number to our customer service email within 48 hours of delivery. We will prioritize your case.

G. Contact Us
For any shipping‑related questions, email: merx8685@outlook.com .